Contact support
Contact Support
Contact Pinecone Support from the console Help center, check which billing and support plans include it, and find business hours and Sev-1 coverage.
How to work with Support
Get faster answers from Pinecone Support: try the AI support chatbot, use your account email, open tickets in the console, and pick an accurate severity.
Pinecone Support SLAs
Look up Pinecone Support first-response SLAs by support plan and ticket severity, from 30 minutes on a Premium Sev-1 to business days at lower severities.